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Splitting a Voucher

Learn how to divide vouchers into different denominations.

Eve Bolan avatar
Written by Eve Bolan
Updated over 3 weeks ago

In this guide, you’ll learn how to split existing Monetary Vouchers for your customers.

Your user account must have been assigned permission to split gift vouchers. If you do not see the Split Voucher button, you need to contact the Giftpro Customer Support Team, who can amend these settings on your account.

1. From the Dashboard, click Orders on the left-hand side:

2. Then you need to click the order containing the gift vouchers you would like to split:

3. On this page, scroll down to the Order Contents element and click the Split Vouchers button on the right-hand side:

Your user account must have been assigned permission to split gift vouchers. If you do not see the Split Voucher button, you need to contact the Giftpro Customer Support Team, who can amend these settings on your account.

4. You’ll then see this modal appear. In the example, there are two vouchers in the order, so you can use the top drop-down menu to select which vouchers you’d like to split:

5. After selecting the relevant voucher, you need to use the fields provided below to add the denominations of the split. If you need to split the gift voucher more than once, click the Add Split button to add extra fields. When you have completed your fields, click the Split Vouchers button:

6. You’ll then be returned to the Order Details, where you’ll see the split has occurred, and this order now contains three gift vouchers instead of the original two. Click the Actions button in the top right-hand corner of the page:

7. You’ll then see you can select Resend Confirmation Email or Resend Recipient Email:

8. It’s also good practice to scroll to the bottom of the Order Details page and record why a gift voucher was split. Add your record to the field provided and click the Add Note button in the bottom right-hand corner:

Need more help?

Talk to our support team via live chat or call us on 02381 290555 (Mondays - Thursdays: 9am - 5.30pm, Fridays: 9am - 4.30pm). You can also contact us using support@giftpro.co.uk. For more guidance and advice, go back to the Help Centre.

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