In this guide, you’ll learn how to edit different details on an existing voucher on your Giftpro store.
Sometimes it’s necessary to edit an existing voucher; there might be a spelling mistake in the title or description, or the price may need amending. In this guide, you’ll learn how to edit each part of an existing voucher on your Giftpro store.
Accessing the Voucher
1. From the Dashboard, click Gifts on the left-hand side menu:
2. On the submenu, select All Vouchers:
3. Select between the Live, Schedule and Draft tabs on the top left-hand side to locate your voucher. Click the voucher you would like to edit:
Checking your PDF
As you edit your gift voucher, it’s essential to check the layout of your PDF. The PDF is sent to your customer when their gift voucher is sent, and the fields you complete on this page will affect how information is displayed.
a) You can check the layout of your PDF by clicking Actions in the top right-hand corner:
b) And then click Preview Voucher PDF from the drop-down menu:
c) You’ll then see a window that displays the layout of your PDF. Simply click Close in the top right-hand corner to continue editing your voucher:
The ideal length for your PDF is one page. If it is longer than this, you will need to shorten your Voucher Description and/or your Terms & Conditions to ensure all of the content fits on a single page.
Name
If you choose to edit the name of your voucher, be aware that this will affect the URL of the page. You must edit those links if you have previously hyperlinked or shared the page elsewhere, such as on social media or within email newsletters. Amend the name of your voucher in the Name field:
Status
You can amend the status of your voucher by ticking the relevant box here:
Draft - The voucher will be created but not available for sale until it has been republished.
Live - The voucher will be ready for purchase.
Scheduled - The voucher will be published at a given time and date.
Visibility
You can amend the Visibility of the voucher by ticking the relevant box here:
Public - This will make the gift voucher visible on your online gift voucher store so that customers can add it to their baskets. You can also internally add public vouchers to your customers' baskets.
Direct Link - You will use this option if you need to send the voucher to a single customer, an exclusive guest list, or add it to a newsletter. Direct Link vouchers are not visible to everyone or displayed on the gift voucher store.
Offline Only - These vouchers can be used by internal staff, but you must check them out using the back end of your Giftpro account.
Validity
You can amend the Validity of your voucher by amending the drop-down menu and editing the field here:
The Validity field calculates the expiration date of each voucher purchased. You can select the number of months, days, years or a specific date range via the ‘Validity Period’ dropdown. By default, the validity period you enter will be from the date of purchase. However, if you select ‘Add a valid from period’, your validity period will start from then instead. Many merchants don’t allow vouchers to be used within 48 hours of the purchase date to minimise fraudulent activity.
Images
1. Here, you can add Alt Text, crop the existing Image or delete the image entirely. Click the Edit button in the bottom left-hand corner:
2. This will display a modal. Use the white dotted guide to help you crop the image, add text to amend or add to the Alt Text field, or delete the image from the Voucher entirely by pressing the button in the bottom left-hand corner, before clicking the Update button:
3. You can also add an additional image to the voucher by clicking Upload:
Before you begin, it's a good idea to prepare the image to be added to your gift voucher. This image must be horizontal, measure 1620 pixels by 900 pixels, and have a maximum file size of 15 Mb.
4. Select the images from your computer and click Open on the File Explorer window:
5. You’ll then see your additional image beside your primary image:
It’s a good idea not to use an image with any text, as this image will be minimised or maximised according to your customer's browser, such as a mobile phone, tablet, or laptop. Also, if you need a generic image for your gift voucher, websites such as Pixabay.com and Unsplash.com are good places to source royalty-free photos.
Type
If you want to amend the voucher type, click the relevant guide links below. You’ll be taken through the steps required to configure that specific kind of voucher.
If you want to offer a voucher with a fixed price, you’ll need to create a Standard Voucher.
If you want to offer vouchers with a price the customer selects, you must create a Monetary Voucher.
If you want to offer vouchers with different choices and options, you must create a Configurable Voucher.
Pricing
Should you need to amend the pricing on your voucher, the fields you need to edit differ according to the voucher type. Please refer to the Pricing section in the relevant linked guide above to guide you through editing the pricing on an existing voucher.
Description
To edit your existing product description, simply amend the text in the field to suit:
This is your main piece of sales copy, so make it as compelling as possible. Around 180 words is the optimum length. Please review the examples and learn what to include in your descriptions by clicking here.
You’ll see a few formatting tools above the main field, so consider using them to make your description easy to read:
Options
If you need to, you can amend the options on your gift voucher by ticking the boxes and, where necessary, completing the relevant fields:
Add Special Offer Tag - Tick this box to add a ‘special offer’ tag to your gift voucher.
Show Price as ‘Now From’ - Tick this box to indicate a new low price for your gift voucher.
Disable Personalisation with Gift Message in Checkout - Tick this box to prevent your customer from adding a gift message to their voucher.
Hide ‘Quantity’ Input - Tick this box to hide the quantity field.
Set Maximum Quantity - Tick this box to set the maximum number of vouchers available. When you select this option, you can choose whether to display the remaining total quantity for sale.
Added to Basket Text -Singular/Multiple - Here, you can see - and amend if you want - the text customers will see when adding your gift voucher to their basket.
Related Products
If your Giftpro store already has many vouchers and/or products, you’ll see the Related Products element. You can click on three products of your choice in the left-hand column to add them as Related Products to the product page for the item you’re currently creating:
To remove existing Related Products, click them once in the right column to return them to the left column.
Categories
You can select which Categories your voucher displays in by ticking one or more boxes. Remove the voucher from a Category by unticking the relevant box:
Terms & Conditions
You can amend your Terms & Conditions using the provided field. You’ll see a few formatting tools above the main field, so consider using them to make your text easy to read:
Additional Information
1. If you need to add any additional information to your gift voucher in the form of a pop-up, tick this box:
2. This will open up two additional fields for you to complete to edit your pop-up:
Email/Printed Voucher Settings
Your emailed/printed vouchers will use the duplicate content as your online store unless you use the settings here. You can amend these by ticking the relevant boxes:
These settings are ideal for custom gift vouchers, where one-off settings are preferable.
Enquiries
For each gift voucher, there is an individual enquiry form. If you want to change where enquiries for that specific voucher go, simply enter the relevant email addresses separated by commas:
Addition Contact Form Email Recipients - Suppose a customer uses the 'Ask A Question' button on the product page. In that case, you can add additional email addresses here of people you'd like to receive a copy of the enquiry from who aren't set up by default to receive any questions.
Additional Order Confirmation Email CC Recipients - You can add email addresses here so people can receive a copy of the order confirmation email, which is not set up by default to receive email confirmations.
Phone Number Displayed - You can set a different phone number to display on this product page instead of your store's default number.
SEO
The last element on this page is where you can edit the SEO for your gift voucher:
Permalink - This is pre-populated, using the Name field further up the page, and should not need to be amended.
Meta Title & Meta Description - You can amend either of these elements by editing the fields provided.
If you edit the Meta Title or Meta Description of your voucher, the change will not be visible immediately in search engine results. This is because search engine bots need to crawl the page to be aware of these fields' changes, and this is not instantaneous.
Saving your Changes
1. After you have edited your gift voucher, you need to click the green Save Changes button in the top right-hand corner:
2. You’ll see a success notification in the bottom middle of the screen for a moment to confirm your changes:
3. You can then return to the dashboard.
Need more help?
Talk to our support team via live chat or call us on 02381 290555 (Mondays - Thursdays: 9am - 5.30pm, Fridays: 9am - 4.30pm). You can also contact us using support@giftpro.co.uk. For more guidance and advice, go back to the Help Centre.