If you have already created an Event and want to add more Ticket Types, this guide will take you through the steps required.
You can create multiple ticket types per event, such as ‘General Admission’ and ‘Balcony’. If you have already created an Event and want to add more Ticket Types, this guide will take you through the steps required.
If you have not yet created an Event, these guides can help you. Click here to learn how to make a single event or click here to create an event with multiple occurrences.
1. From the Dashboard, click Events on the left-hand menu:
2. Then you need to click All Events:
3. Click the Actions button on the far right-hand side of the Event you’d like to create tickets for, and then click Edit Tickets on the drop-down menu:
4. Scroll down and click Add Another Ticket Type:
5. You’ll then see this modal appear:
Ticket Type Name
6. Give your ticket type a name that makes sense to your customer. We recommend describing the ticket as simply as possible, such as ‘General admission' or 'Family pass.'
Price
7. Here, you can set the value of the ticket type you are creating. This is the price your customer will see on your store.
Quantity
8. This is the total number of tickets that you have available to sell.
Status
Published - The ticket will go live on your event page and be available to purchase by your customers.
Scheduled - Here you can set an 'On sale from date' and a 'Stop selling on date'. Your ticket won't go live until the on-sale date and will automatically disappear from your store on the stop date.
Draft - If you wish to save the ticket you're creating but do not wish for it to be published onto your store just yet, then simply select draft before saving.
Visibility
Public - The ticket is listed on the event page and visible to all visitors.
Direct Link - This feature allows you to keep a ticket type hidden from the event page unless it is accessed by a special URL. Useful if you're looking to offer VIP customers exclusive access to a special ticket type.
Add a description to this ticket type (optional)
9. Tick the box here:
10. Which will reveal fields for you to complete. Let your customers know what they can expect to receive when purchasing a particular ticket type.
Add PDF ticket content
11. Tick the box here to reveal a field and formatting tools you can use to provide your customers with additional information in PDF format:
Set Limit quantity per order
12. Tick the box here to reveal the field where you can restrict the number of tickets one customer can purchase at any time. Using this feature can help reduce ticket resale:
Set a minimum number per order
13. Click this box to reveal a field for you to add in a minimum number of tickets that must be purchased:
Request additional information in the checkout flow
14. Tick this box to reveal two fields. One for the button text and a second for the information that can be collected. These can be edited, but you do need to click Save Ticket Type beforehand:
15. You’ll then be redirected to this page, summarising the details of your Event. You can add another ticket type if appropriate for your Event or scroll further down the page:
Ticket Limit Options
16. Tick the box here to reveal the field:
Waitlist
17. Once tickets are sold out, the waitlist allows customers to enter their email addresses on a waitlist, which you can then use to notify them if stock becomes available. Tick the box here to reveal the field:
Time to respond
18. The number of minutes each recipient has to buy tickets before the next person on the waitlist is emailed. This can be useful to create a sense of urgency around the availability and also give other customers a chance to purchase tickets should the first recipient no longer wish to buy tickets.
Ticket quantity prompt
19. To create a sense of urgency, you can display a message on the event page alerting the customer of the remaining tickets. Tick the box here to reveal the fields:
20. This is where you can amend the prompt text. To change it from the default text, write your new text in the input fields and check that you are happy with the preview below.
When you have finished configuring these settings, scroll to the top of the page and click the blue Save & Continue button on the right-hand side:
Need more help?
Talk to our support team via live chat or call us on 02381 290555 (Mondays - Thursdays: 9am - 5.30pm, Fridays: 9am - 4.30pm). You can also contact us using support@giftpro.co.uk. For more guidance and advice, go back to the Help Centre.